Understanding Support Activities in Organizations
Understanding Support Activities in Organizations
Support activities are essential components of an organization's value chain. These activities do not directly involve the production or delivery of goods and services, but they are crucial for the overall functioning and success of the organization.
Support Activities in a Nonprofit Organization
Support activities in a nonprofit organization refer to any initiatives or functions performed outside of its core program services. These activities are essential for the organization's sustainability and growth. Examples of support activities in a nonprofit organization include fundraising, management, general administration, and membership growth efforts.
Exclusion from Support Activities
It is important to note that marketing and sales do not fall within the category of support activities when considering the value chain process. Support activities are primarily focused on internal operations that enable the core business functions to operate efficiently and effectively.
Types of Support Services
There are various types of support services that organizations may utilize to facilitate their operations. These include:
- Data storage: Many organizations require a secure and efficient data storage solution to manage their information effectively.
- HR and personnel administration: Handling employee-related tasks and administrative functions.
- Computer assistance: Providing technical support for IT systems and software.
- Administrative assistance: Supporting daily administrative tasks and operations.
- Customer support: Assisting customers with inquiries, issues, and feedback.
- Developing a website: Creating and maintaining an online presence for the organization.
- Sales and revenue generation: Driving sales and creating income streams for the organization.