Balanced Scorecard Perspectives: Which Category is Not Included?

Which category is not one of the perspectives that metrics span on a balanced scoreboard?

a. environmental
b. customer
c. financial
d. employee learning and growth

The category that is not one of the perspectives that metrics span on a balanced scoreboard is a. environmental. The other three perspectives are customer, financial, and employee learning and growth.

I'm happy to help you with your question. The term you're referring to is "metrics," which are used in the context of a Balanced Scorecard. The category that is not one of the perspectives that metrics span on a Balanced Scorecard is:

a. environmental
The typical perspectives included in a Balanced Scorecard are:
1. Financial
2. Customer
3. Internal Business Processes
4. Learning and Growth (Employee Learning and Growth)

Metrics play a crucial role in evaluating the performance of an organization in various areas. With the Balanced Scorecard approach, organizations can consider multiple perspectives to ensure a holistic view of their operations and strategies. By focusing on metrics related to customer satisfaction, financial performance, and employee growth, companies can strive for balanced and sustainable success.